Sunday, December 21, 2014

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Shorter lines will mean less frustration at the DMV

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CNY/NNY/S. Tier: Shorter lines will mean less frustration at the DMV
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It's not a surprise when people sound disappointed when they have to make a trip to the DMV because of the frequently long lines. New York State lawmakers are trying to change those feelings this year. YNN's Katie Husband tells us what steps their taking to keep the wait to a minimum.

CORNING, N.Y. -- People aren't usually excited to visit their local DMV office for one big reason...

"Because I usually have to wait," said Julie Bennett, DMV customer.

The solution for Julie Bennett...

"You try to find a babysitter because it's very difficult when you have kids with you," said Bennett.

So instead of finding a babysitter or just dreading the visit, Governor Andrew Cuomo is hoping to change these miserable feelings people have by cutting the wait time down to no more than 30 minutes.

"We'll have greeters, we started that already to tell them where to go, but also trying to make the internet as friendly and promote that," said Barbara Fiala, New York State Department of Motor Vehicles Commissioner

Frequent DMV visitors say the holdup seems to be not having the right documentation when they step up to the counter.

"Making it easier to get the forms instead of having to go up, wait in line, get all the forms, then go back and fill them out, then go back again. Just know what you have to have before, make it aware what everybody has to have before then," said Bennett.

Which is why they want to push for more use of the website. Fiala says they have seen a lot of online transactions.

"So we want to make sure our website is friendly and is going to be able to, if people would like to use the computer, they can do a lot of their business from the convenience of their home," said Fiala.

And even if you can't get online, new kiosks will be added to help you take care of some easier transactions yourself. All part of an ongoing effort to turn some of those negative perceptions around.

In addition to all those steps, the governor is also looking to possibly extend office hours at the DMV. ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP